I will be travelling starting Monday 21 August 2006 and will not have access to email. I don’t yet know my exact return date but I estimate that I will be away for 5 to 7 days. There will therefore be some delay before replying if you email me during that period.
In the meantime, please use the online support resources that are available to you 24 hours per day:
- Lost license code retrieval system
- Support forums
- Bug tracking and feature requests database
- Knowledge base and product information pages
- The Wincent online store (licenses immediately delivered by automated systems)
Please take care to supply the correct email address when purchasing products and if using PayPal make sure your account settings are up to date. Licenses are issued immediately by automated systems, so all you’ll have to do is make sure that you provide a working email address and you will receive your license even though I’m out of town. You may also wish to make sure that your spam filters don’t mistakenly eat any such messages, and if you have a challenge-response anti-spam system you’ll need to turn that off or manually override it (the license issuing system ignores such challenges). For reference, licenses are sent from "win at wincent dot org", so you might want to white-list that address.
Thanks for your patience. I hope to get on top of any email backlog within 24 hours of getting back.
Update: 29 August 2006
I got back yesterday evening and caught up with all email inquiries. Response times should now be back to normal.