Support

The following support resources are available to you 24 hours a day, 365 days a year through this website.

Frequently Asked Questions

The site FAQ contains the answers to the most common general questions. Each product also has its own FAQ page for questions specific to that product; to access, visit the specific product page and click the link to the FAQ for that product.

Click here to view the site FAQ

Lost license codes

The license code retrieval system allows you to enter the email address you used at the time of purchase and have your license code re-mailed to that address. Licenses are tied to the purchase address for security reasons, so it is important to correctly specify the address when purchasing, and to keep good backups in the event that you should change addresses. It is recommended that you burn a copy of your license notice to CD and also keep a printed copy.

Click here to retrieve your code

Support forums

The support and discussion forums provide you with a place where you can share your experiences and ask questions with other users at any hour of the day or night. The forums are equipped with a search function so that you can locate answers to previously asked questions.

Click here to visit the forums

Bug tracking and feature requests database

You can use the bug tracking and feature requests database to submit bug reports and feature requests, as well as see what other users have reported and requested already.

Click here to visit the database

Mailing lists

There are two types of mailing lists that you can join:

• Announcement mailing lists: Low-volume lists (approximately one message per month) sent to advise of updates to existing products.
• Beta testing lists: Discussion lists for those who wish to participate in a beta testing program for a Wincent product.

For more information, or to subscribe or unsubscribe, proceed to the mailing lists page.

Knowledge base

The wincent.com Knowledge Base is a collection of useful tips, "how to" articles, and general information that covers a variety of topics that may be of interest to Mac users, developers, and IT.

Click here to visit the Knowledge Base

News pages

The news pages contain the latest product and site news, and it's recommended that you check for updates before contacting me or opening a support ticket. For example, if there is a problem with the site or if I have limited access to the Net I will post an update to the news page so that you know what's happening.

Click here to visit the news pages

Contact page

The contact page contains a list of useful solutions to common issues (like lost license codes, email address updates and so forth). If you wish to provide feedback you can use the contact page to get in touch with me. If you want personalized technical support, then you will need to open a support ticket (see below).

Click here to use the contact page

Support tickets

If the existing online resources aren't sufficient to help you solve your problem, please open a support ticket. This is the fastest way to receive personalized attention, because it will not only send me an email but also store the details of your inquiry in a database so that I can track the issue more easily.

Click here to open a support ticket